Shipping & Returns

Delivery

Please contact us for carriage charges. Additional carriage may be charged on orders for glass.

Airfreight

Airfreight will be charged at cost for non-stock items requested for urgent delivery.

Claims For Short Delivery and Damage

Claims for non-delivery, shortages or damage to goods must be notified to the Company within seven days from the date of despatch. Any glass breakages or discrepancies with glass deliveries must be notified within 24 hours.

Return Of Goods

Goods may be returned for credit only after having received written approval from the Company. Any offer of credit will be at the discretion of the Company and will be subject to the condition and resaleability of the goods on arrival and inspection.

The invoice number and date must be stated on the accompanying returns note and a handling and re-stocking charge of 25% will be made. Non standard and specially fabricated items are not returnable.

Performance

All delivery promises are estimates only and are given in good faith. The Company will not be liable in any circumstances for the consequences of any delay in delivery or failure to deliver. The Company accepts no responsibility for the cost of any form of rapid transportation service stipulated by the buyer.

Cancellations and Amendments

Cancellation of orders will only be accepted after written approval from the Company and subject to a cancellation charge of 20%. We reserve the right to refuse cancellation of an order if it has been partly or wholly made or shipped from the factory, or alternatively to claim from the buyer the cost of work already completed. Amendments to orders must also be agreed by the Company in writing and are subject to the same conditions covering cancellation.